‍

Privacy Policy

‍

Effective Date: July 11, 2025
Last Updated: August 2, 2026

1. Introduction

Sahlah respects the privacy of students, parents, guardians, adult learners, prospective families, website visitors, employees, and other individuals who communicate with us.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when individuals:

Visit our website at https://www.sahlah.net;
Request information about our educational programs;
Apply for admission or enroll in a program;
Communicate with us through WhatsApp, email, telephone, website forms, social media, or other channels;
Attend classes or use our educational services;
Book an appointment with an academic or enrollment advisor; or
Interact with our automated or AI-assisted communication services.

By accessing our website, using our services, or voluntarily providing information to Sahlah, you acknowledge the practices described in this Privacy Policy.

2. Organization Responsible for Your Information

The organization responsible for processing your personal information is:

Organization: Sahlah
Privacy Email: info@sahla.net
Business Contact Number: +1 (432) 204-2022
Website: https://www.sahlah.net

Malaysia Office

Sahlah Academy
Unit 01-05, Devida Business Center
Jalan Bazar U8/101, Seksyen U8
Bukit Jelutong
40150 Shah Alam, Selangor
Malaysia

United States Office

16107 Kensington Drive
Suite 514
Sugar Land, Texas 77479
United States

Qatar Office

MSK Building Material Company
106723 Salwa Road
Doha, Qatar

Turkey Office — Istanbul

Adnan Menderes Bulvarı
Kuzey Yakası, Block 5, Floor 1, Office 39
Kayabaşı Mahallesi, Başakşehir
Istanbul, Turkey

3. Information We Collect

The information we collect depends on how you interact with Sahlah.

3.1 Contact Information

We may collect:

Student, parent, guardian, or adult learner name;
Email address;
Telephone or WhatsApp number;
Country, city, postal address, and time zone;
Preferred language; and
Communication preferences.

3.2 Student and Enrollment Information

We may collect:

Student’s name, age, or date of birth;
Grade level;
Previous school and educational history;
Academic records and certificates;
Admission applications;
Assessment and placement results;
Attendance and participation records;
Course selections;
Assignments, grades, reports, and teacher feedback;
Learning-support information voluntarily provided by a parent or guardian; and
Parent or legal guardian information.

3.3 Communication Information

When you contact us through WhatsApp, email, telephone, website forms, social media, or another channel, we may collect:

The content of your messages;
Contact details associated with the communication;
The date and time of the communication;
Documents, images, recordings, voice messages, or other attachments you send;
Customer-service and follow-up notes;
Appointment information; and
Message delivery, read, or interaction status where supported by the communication platform.

3.4 Payment and Transaction Information

Where applicable, we may collect:

Billing name and address;
Payment status;
Invoice and transaction information;
Scholarship, discount, or payment-plan information; and
Limited payment-related information provided by our payment processors.

Sahlah may use third-party payment providers. We do not necessarily receive or store complete payment-card details.

3.5 Website and Technical Information

When you visit or use our website, we may automatically receive:

Internet Protocol address;
Browser and device type;
Operating system;
Pages visited;
Date, time, and duration of visits;
Referral source;
Cookie identifiers;
Website interaction and diagnostic information; and
Approximate geographic location derived from an IP address.

3.6 Information Received from Third Parties

We may receive personal information from service providers and platforms used to operate our services, including:

Meta and WhatsApp;
Customer relationship management platforms;
Scheduling and form providers;
Payment processors;
Learning-management and virtual-classroom providers;
Website, hosting, security, and analytics providers; and
Referral or educational partners.

4. How We Use Personal Information

We may use personal information to:

Respond to inquiries;
Provide information about Sahlah’s programs;
Process applications, admissions, registrations, and enrollments;
Deliver educational programs and student services;
Communicate with students, parents, guardians, and adult learners;
Schedule meetings and follow-up communications;
Manage attendance, assessments, progress reports, and academic records;
Provide technical, academic, and administrative support;
Process payments and maintain financial records;
Operate, secure, and improve our website and services;
Personalize communications and educational support;
Send administrative and service-related notifications;
Send promotional or marketing communications where permitted;
Protect the safety, security, and integrity of our systems;
Detect fraud, misuse, or unauthorized activity;
Meet legal, regulatory, accreditation, accounting, and safeguarding obligations;
Establish, exercise, or defend legal claims; and
Analyze service performance and improve the experience of families and learners.

Where required, we process personal information based on consent, performance of a contract, legitimate operational interests, protection of vital interests, or compliance with legal obligations.

5. WhatsApp Communications

When you communicate with Sahlah through WhatsApp, your messages and associated information are processed through WhatsApp and Meta’s systems. This information may also be processed through systems used by Sahlah to manage inquiries, provide support, and deliver educational or administrative services.

These systems may include customer relationship management, workflow automation, message routing, data storage, analytics, and AI-assisted response tools.

Information processed in connection with WhatsApp may include:

Your WhatsApp number;
Your WhatsApp profile name;
Message content;
Message identifiers;
Images, documents, voice messages, or other attachments you send;
Message timestamps;
Delivery and read status; and
Information you voluntarily provide during the conversation.

WhatsApp’s and Meta’s processing of information is also governed by their respective privacy policies and terms.

You may ask us to stop nonessential WhatsApp communications at any time. However, we may continue sending messages that are reasonably necessary to provide a requested service, administer an enrollment, process a transaction, or meet an applicable obligation.

6. Automated and AI-Assisted Processing

Sahlah may use workflow automation and artificial intelligence tools to assist with:

Categorizing incoming inquiries;
Identifying the language or general subject of a message;
Preparing suggested responses;
Answering common informational questions;
Routing inquiries to appropriate staff members;
Summarizing conversations for internal follow-up; and
Supporting administrative efficiency.

Automated or AI-assisted responses may not always be complete or accurate. Users should not rely on automated responses as legal, medical, financial, immigration, accreditation, or other professional advice.

Where appropriate, communications may be transferred to a human staff member for review and assistance.

Sahlah does not intend to use automated systems as the sole basis for decisions that produce significant legal or educational consequences without appropriate human involvement.

Please avoid sending unnecessary highly sensitive information through WhatsApp or automated communication channels.

7. Children’s and Students’ Privacy

Sahlah provides educational services that may involve children and young people. We take additional care when processing student information.

Where required, a parent or legal guardian must provide information and authorization on behalf of a child.

We may use student information for purposes reasonably connected to:

Admission and enrollment;
Delivery of educational services;
Student support;
Academic administration;
Attendance and progress monitoring;
Safety and safeguarding;
Communication with parents or guardians; and
Compliance with applicable legal, educational, accreditation, or regulatory obligations.

Parents and legal guardians may contact us to request access to, correction of, or deletion of their child’s information, subject to applicable legal, academic-record, safeguarding, and accreditation requirements.

Children should not submit enrollment, payment, identity, or sensitive personal information without the involvement of a parent or legal guardian.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning;
Remember user preferences;
Understand how visitors use the website;
Measure website performance;
Improve website security; and
Support analytics or marketing activities.

Where required, we will request consent before using nonessential cookies.

You may control or delete cookies through your browser settings. Disabling certain cookies may affect how some website features operate.

9. How We Share Information

We may share personal information, where reasonably necessary, with:

Teachers, administrators, advisors, and authorized Sahlah personnel;
Website, hosting, cloud-storage, and cybersecurity providers;
Customer relationship management providers;
WhatsApp, Meta, email, telephone, and communication providers;
Workflow automation and integration providers;
Artificial intelligence and language-processing service providers;
Learning-management and virtual-classroom providers;
Scheduling, form, and appointment providers;
Payment processors and accounting providers;
Analytics and technical-support providers;
Accreditation, educational, or regulatory organizations where applicable;
Professional advisors, including lawyers, accountants, and auditors;
Government, regulatory, judicial, or law-enforcement authorities where legally required; and
A successor organization in connection with a merger, restructuring, acquisition, or transfer of operations, subject to appropriate protections.

Service providers are expected to process personal information only for authorized purposes and according to applicable agreements and privacy obligations.

Sahlah does not sell personal information for monetary payment.

10. International Data Transfers

Sahlah serves families in multiple countries and maintains international operations. We may also use service providers that operate internationally.

As a result, personal information may be processed, accessed, or stored outside the country in which it was originally collected.

Privacy laws and protections may differ between countries. Where required, we use reasonable contractual, organizational, or technical safeguards for international transfers.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

Providing educational services;
Maintaining academic and enrollment records;
Responding to inquiries;
Managing communications and customer support;
Meeting accreditation, accounting, tax, safeguarding, contractual, or legal obligations;
Resolving disputes; and
Protecting the security and integrity of our services.

Different categories of information may have different retention periods.

When personal information is no longer reasonably required, we may delete, anonymize, or securely archive it, subject to applicable obligations.

12. Information Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information against:

Unauthorized access;
Accidental loss;
Misuse;
Alteration;
Improper disclosure; and
Destruction.

However, no website, messaging platform, transmission method, or storage system can be guaranteed to be completely secure.

Users should take reasonable precautions and avoid sending unnecessary sensitive information through unsecured channels.

13. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

Request access to your personal information;
Request correction of inaccurate or incomplete information;
Request deletion of personal information;
Object to or restrict certain processing;
Withdraw consent where processing is based on consent;
Request a copy of certain personal information;
Opt out of marketing communications; and
Submit a complaint to an appropriate privacy or data-protection authority.

These rights may be limited by applicable legal, academic-record, contractual, safeguarding, accreditation, or operational requirements.

To submit a privacy request, contact:

Email: info@sahla.net
Suggested Subject: Privacy Request

We may need to verify your identity. If a request concerns a student, we may also need to verify your authority as the student’s parent or legal guardian.

14. Data Deletion Requests

You may request the deletion of personal information associated with your website, WhatsApp, enrollment-inquiry, or other interactions with Sahlah.

To submit a deletion request:

Email info@sahla.net.
Use the subject line “Data Deletion Request.”
Provide your full name.
Provide the telephone number or email address you used to contact Sahlah.
If the request concerns a student, identify the student and explain your relationship to the student.
Do not send identity documents unless we specifically request them through an appropriate and secure method.

We will acknowledge the request and may ask for reasonable information to verify your identity and authority.

We will process valid requests within the period required by applicable law.

Some information may be retained where reasonably necessary for:

Academic and accreditation records;
Legal obligations;
Safeguarding;
Fraud prevention;
Accounting and tax requirements;
Resolving disputes; or
Protecting the safety and security of our services.

15. Marketing Communications

Where permitted, Sahlah may send information about:

Educational programs;
Enrollment opportunities;
School events;
Promotions; and
Related educational services.

You may opt out of promotional communications by:

Using an unsubscribe link where provided;
Replying “STOP” or asking us to stop through the same communication channel; or
Emailing info@sahla.net.

Opting out of marketing communications does not prevent Sahlah from sending necessary administrative, enrollment, payment, safety, or service-related messages.

16. Third-Party Websites and Services

Our website and communications may contain links to third-party websites or services.

Sahlah does not control the privacy or security practices of third parties. We encourage users to review the privacy policies of third-party services before providing them with personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

Our educational or administrative services;
Our technologies;
Our service providers;
Our operations; or
Applicable legal requirements.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.

Material changes may also be communicated through our website or another appropriate communication channel.

18. Contact Us

For questions, concerns, complaints, access requests, correction requests, or deletion requests relating to this Privacy Policy, contact:

Sahlah
Privacy Email: info@sahla.net
Business Contact Number: +1 (432) 204-2022
Website: https://www.sahlah.net

Malaysia Office

Sahlah Academy
Unit 01-05, Devida Business Center
Jalan Bazar U8/101, Seksyen U8
Bukit Jelutong
40150 Shah Alam, Selangor
Malaysia

United States Office

16107 Kensington Drive
Suite 514
Sugar Land, Texas 77479
United States

Qatar Office

MSK Building Material Company
106723 Salwa Road
Doha, Qatar

Turkey Office — Istanbul

Adnan Menderes Bulvarı
Kuzey Yakası, Block 5, Floor 1, Office 39
Kayabaşı Mahallesi, Başakşehir
Istanbul, Turkey

‍

Privacy Policy

Effective Date: August 2, 2026
Last Updated: August 2, 2026

1. Introduction

Sahlah (“Sahlah,” “we,” “us,” or “our”) respects the privacy of students, parents, guardians, adult learners, prospective families, website visitors, employees, and other individuals who communicate with us.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when individuals:

Visit our website at https://www.sahlah.net;
Request information about our educational programs;
Apply for admission or enroll in a program;
Communicate with us through WhatsApp, email, telephone, website forms, social media, or other channels;
Attend classes or use our educational services;
Book an appointment with an academic or enrollment advisor; or
Interact with our automated or AI-assisted communication services.

By accessing our website, using our services, or voluntarily providing information to Sahlah, you acknowledge the practices described in this Privacy Policy.

2. Organization Responsible for Your Information

The organization responsible for processing your personal information is:

Organization: Sahlah
Privacy Email: info@sahla.net
Business Contact Number: +1 (432) 204-2022
Website: https://www.sahlah.net

Malaysia Office

Sahlah Academy
Unit 01-05, Devida Business Center
Jalan Bazar U8/101, Seksyen U8
Bukit Jelutong
40150 Shah Alam, Selangor
Malaysia

United States Office

16107 Kensington Drive
Suite 514
Sugar Land, Texas 77479
United States

Qatar Office

MSK Building Material Company
106723 Salwa Road
Doha, Qatar

Turkey Office — Istanbul

Adnan Menderes Bulvarı
Kuzey Yakası, Block 5, Floor 1, Office 39
Kayabaşı Mahallesi, Başakşehir
Istanbul, Turkey

3. Information We Collect

The information we collect depends on how you interact with Sahlah.

3.1 Contact Information

We may collect:

Student, parent, guardian, or adult learner name;
Email address;
Telephone or WhatsApp number;
Country, city, postal address, and time zone;
Preferred language; and
Communication preferences.

3.2 Student and Enrollment Information

We may collect:

Student’s name, age, or date of birth;
Grade level;
Previous school and educational history;
Academic records and certificates;
Admission applications;
Assessment and placement results;
Attendance and participation records;
Course selections;
Assignments, grades, reports, and teacher feedback;
Learning-support information voluntarily provided by a parent or guardian; and
Parent or legal guardian information.

3.3 Communication Information

When you contact us through WhatsApp, email, telephone, website forms, social media, or another channel, we may collect:

The content of your messages;
Contact details associated with the communication;
The date and time of the communication;
Documents, images, recordings, voice messages, or other attachments you send;
Customer-service and follow-up notes;
Appointment information; and
Message delivery, read, or interaction status where supported by the communication platform.

3.4 Payment and Transaction Information

Where applicable, we may collect:

Billing name and address;
Payment status;
Invoice and transaction information;
Scholarship, discount, or payment-plan information; and
Limited payment-related information provided by our payment processors.

Sahlah may use third-party payment providers. We do not necessarily receive or store complete payment-card details.

3.5 Website and Technical Information

When you visit or use our website, we may automatically receive:

Internet Protocol address;
Browser and device type;
Operating system;
Pages visited;
Date, time, and duration of visits;
Referral source;
Cookie identifiers;
Website interaction and diagnostic information; and
Approximate geographic location derived from an IP address.

3.6 Information Received from Third Parties

We may receive personal information from service providers and platforms used to operate our services, including:

Meta and WhatsApp;
Customer relationship management platforms;
Scheduling and form providers;
Payment processors;
Learning-management and virtual-classroom providers;
Website, hosting, security, and analytics providers; and
Referral or educational partners.

4. How We Use Personal Information

We may use personal information to:

Respond to inquiries;
Provide information about Sahlah’s programs;
Process applications, admissions, registrations, and enrollments;
Deliver educational programs and student services;
Communicate with students, parents, guardians, and adult learners;
Schedule meetings and follow-up communications;
Manage attendance, assessments, progress reports, and academic records;
Provide technical, academic, and administrative support;
Process payments and maintain financial records;
Operate, secure, and improve our website and services;
Personalize communications and educational support;
Send administrative and service-related notifications;
Send promotional or marketing communications where permitted;
Protect the safety, security, and integrity of our systems;
Detect fraud, misuse, or unauthorized activity;
Meet legal, regulatory, accreditation, accounting, and safeguarding obligations;
Establish, exercise, or defend legal claims; and
Analyze service performance and improve the experience of families and learners.

Where required, we process personal information based on consent, performance of a contract, legitimate operational interests, protection of vital interests, or compliance with legal obligations.

5. WhatsApp Communications

These systems may include customer relationship management, workflow automation, message routing, data storage, analytics, and AI-assisted response tools.

Information processed in connection with WhatsApp may include:

Your WhatsApp number;
Your WhatsApp profile name;
Message content;
Message identifiers;
Images, documents, voice messages, or other attachments you send;
Message timestamps;
Delivery and read status; and
Information you voluntarily provide during the conversation.

WhatsApp’s and Meta’s processing of information is also governed by their respective privacy policies and terms.

6. Automated and AI-Assisted Processing

Sahlah may use workflow automation and artificial intelligence tools to assist with:

Categorizing incoming inquiries;
Identifying the language or general subject of a message;
Preparing suggested responses;
Answering common informational questions;
Routing inquiries to appropriate staff members;
Summarizing conversations for internal follow-up; and
Supporting administrative efficiency.

Where appropriate, communications may be transferred to a human staff member for review and assistance.

Sahlah does not intend to use automated systems as the sole basis for decisions that produce significant legal or educational consequences without appropriate human involvement.

Please avoid sending unnecessary highly sensitive information through WhatsApp or automated communication channels.

7. Children’s and Students’ Privacy

Sahlah provides educational services that may involve children and young people. We take additional care when processing student information.

Where required, a parent or legal guardian must provide information and authorization on behalf of a child.

We may use student information for purposes reasonably connected to:

Admission and enrollment;
Delivery of educational services;
Student support;
Academic administration;
Attendance and progress monitoring;
Safety and safeguarding;
Communication with parents or guardians; and
Compliance with applicable legal, educational, accreditation, or regulatory obligations.

Children should not submit enrollment, payment, identity, or sensitive personal information without the involvement of a parent or legal guardian.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning;
Remember user preferences;
Understand how visitors use the website;
Measure website performance;
Improve website security; and
Support analytics or marketing activities.

Where required, we will request consent before using nonessential cookies.

You may control or delete cookies through your browser settings. Disabling certain cookies may affect how some website features operate.

9. How We Share Information

We may share personal information, where reasonably necessary, with:

Teachers, administrators, advisors, and authorized Sahlah personnel;
Website, hosting, cloud-storage, and cybersecurity providers;
Customer relationship management providers;
WhatsApp, Meta, email, telephone, and communication providers;
Workflow automation and integration providers;
Artificial intelligence and language-processing service providers;
Learning-management and virtual-classroom providers;
Scheduling, form, and appointment providers;
Payment processors and accounting providers;
Analytics and technical-support providers;
Accreditation, educational, or regulatory organizations where applicable;
Professional advisors, including lawyers, accountants, and auditors;
Government, regulatory, judicial, or law-enforcement authorities where legally required; and
A successor organization in connection with a merger, restructuring, acquisition, or transfer of operations, subject to appropriate protections.

Service providers are expected to process personal information only for authorized purposes and according to applicable agreements and privacy obligations.

Sahlah does not sell personal information for monetary payment.

10. International Data Transfers

Sahlah serves families in multiple countries and maintains international operations. We may also use service providers that operate internationally.

As a result, personal information may be processed, accessed, or stored outside the country in which it was originally collected.

Privacy laws and protections may differ between countries. Where required, we use reasonable contractual, organizational, or technical safeguards for international transfers.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

Providing educational services;
Maintaining academic and enrollment records;
Responding to inquiries;
Managing communications and customer support;
Meeting accreditation, accounting, tax, safeguarding, contractual, or legal obligations;
Resolving disputes; and
Protecting the security and integrity of our services.

Different categories of information may have different retention periods.

When personal information is no longer reasonably required, we may delete, anonymize, or securely archive it, subject to applicable obligations.

12. Information Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information against:

Unauthorized access;
Accidental loss;
Misuse;
Alteration;
Improper disclosure; and
Destruction.

However, no website, messaging platform, transmission method, or storage system can be guaranteed to be completely secure.

Users should take reasonable precautions and avoid sending unnecessary sensitive information through unsecured channels.

13. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

Request access to your personal information;
Request correction of inaccurate or incomplete information;
Request deletion of personal information;
Object to or restrict certain processing;
Withdraw consent where processing is based on consent;
Request a copy of certain personal information;
Opt out of marketing communications; and
Submit a complaint to an appropriate privacy or data-protection authority.

These rights may be limited by applicable legal, academic-record, contractual, safeguarding, accreditation, or operational requirements.

To submit a privacy request, contact:

Email: info@sahla.net
Suggested Subject: Privacy Request

We may need to verify your identity. If a request concerns a student, we may also need to verify your authority as the student’s parent or legal guardian.

14. Data Deletion Requests

You may request the deletion of personal information associated with your website, WhatsApp, enrollment-inquiry, or other interactions with Sahlah.

To submit a deletion request:

Email info@sahla.net.
Use the subject line “Data Deletion Request.”
Provide your full name.
Provide the telephone number or email address you used to contact Sahlah.
If the request concerns a student, identify the student and explain your relationship to the student.
Do not send identity documents unless we specifically request them through an appropriate and secure method.

We will acknowledge the request and may ask for reasonable information to verify your identity and authority.

We will process valid requests within the period required by applicable law.

Some information may be retained where reasonably necessary for:

Academic and accreditation records;
Legal obligations;
Safeguarding;
Fraud prevention;
Accounting and tax requirements;
Resolving disputes; or
Protecting the safety and security of our services.

15. Marketing Communications

Where permitted, Sahlah may send information about:

Educational programs;
Enrollment opportunities;
School events;
Promotions; and
Related educational services.

You may opt out of promotional communications by:

Using an unsubscribe link where provided;
Replying “STOP” or asking us to stop through the same communication channel; or
Emailing info@sahla.net.

Opting out of marketing communications does not prevent Sahlah from sending necessary administrative, enrollment, payment, safety, or service-related messages.

16. Third-Party Websites and Services

Our website and communications may contain links to third-party websites or services.

Sahlah does not control the privacy or security practices of third parties. We encourage users to review the privacy policies of third-party services before providing them with personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

Our educational or administrative services;
Our technologies;
Our service providers;
Our operations; or
Applicable legal requirements.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.

Material changes may also be communicated through our website or another appropriate communication channel.

18. Contact Us

For questions, concerns, complaints, access requests, correction requests, or deletion requests relating to this Privacy Policy, contact:

Sahlah
Privacy Email: info@sahla.net
Business Contact Number: +1 (432) 204-2022
Website: https://www.sahlah.net

Malaysia Office

Sahlah Academy
Unit 01-05, Devida Business Center
Jalan Bazar U8/101, Seksyen U8
Bukit Jelutong
40150 Shah Alam, Selangor
Malaysia

United States Office

16107 Kensington Drive
Suite 514
Sugar Land, Texas 77479
United States

Qatar Office

MSK Building Material Company
106723 Salwa Road
Doha, Qatar

Turkey Office — Istanbul

Adnan Menderes Bulvarı
Kuzey Yakası, Block 5, Floor 1, Office 39
Kayabaşı Mahallesi, Başakşehir
Istanbul, Turkey